Customer Support

Terms of Use for Strategy Academy

Effective Date: January 1, 2019

Last Updated: November 18, 2025


The information below will help you navigate specific customer situations regarding your purchase. If you have further questions not addressed here, please contact hello@strategyacademy.us and put the product title in the subject line. You will receive a reply within 3 business days.

Please note: exceptions to the below information and your purchase contract cannot be made. Thank you in advance for respecting the time, energy, expertise, and intellectual property provided.

FREQUENTLY ASKED QUESTIONS

“Life happened, and I haven’t been able to put the time into this that I planned.”

That’s OK! I specifically designed everything to be go-at-your-own-pace with lifetime access, so there isn’t any time pressure or “falling behind.” Take the time you need to get caught up on life, then come back to this work when you can. I’ll be here to support you then.

See Refund Policy below.

"How do I manage my payment information?"

To view or update your payment details:

  1. Log in to your course portal
  2. Click on your profile photo in the top right corner
  3. Select "Settings"
  4. Access your billing and payment plan information

Here you can:

- Update your credit card information

- View remaining payments

- Check payment schedule

REFUND POLICY AND MONEY-BACK GUARANTEE

Due to the digital nature of the course material and immediate access to all contents, refunds are only available through our money-back guarantee program.

To qualify for the money-back guarantee, you must:

  • Completed all lessons and modules
  • Implemented the recommended action steps
  • Attended the town hall calls
  • Reached out for resources or support when needed
  • Submit your refund request within the time frame allotted for the money-back guarantee according to your purchase date
  • Provide evidence that the program did not yield results equivalent to its cost

Please Note:
- All refund decisions are at the Company's sole discretion
- Refunds, if granted, will be less any external fees
- No refunds will be considered after the allotted time frame to request money back has passed
- No exceptions will be made to these policies


PAYMENT PLAN INFORMATION

If you have selected to make payments for access to your digital products, it is your responsibility to read and understand the details of your payment plan and maintain those payments as per the legal contract you agreed to upon joining.

Key Payment Details:

- Payments process automatically using the payment method provided at checkout
- Payments occur on the same day of the month as your initial purchase
- New payment methods must be added at least 24 hours before the next scheduled payment
- If a payment is declined, you will lose access to program content until your account is restored to good standing
- This is not a membership, and payment plans cannot be canceled

Important: Failure to make a payment does not absolve you of the responsibility to make that payment. Failure to make a payment may result in legal action or use of a collections agency at the discretion of Strategy Academy LLC.


Complete Terms & Conditions

Click here to view purchase Terms & Conditions


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